Help Center

Routine specification testing is typically completed within 24–48 hours of sample receipt. Rush services are available for urgent needs. Complex or non‑routine analysis timelines are provided upon request. We will always communicate expected delivery times when you place your order.

After your quote is confirmed, we will provide detailed sampling instructions, including proper containers, labeling requirements, and shipping address. For large or international shipments, our team can assist with logistics and customs documentation. If you need on‑site sampling, our inspectors can collect samples for you.

Our laboratories are ISO/IEC 17025 accredited, ensuring internationally recognized quality management and technical competence. We regularly participate in proficiency testing programs and follow strict quality control procedures. Copies of our scope of accreditation are available upon request.

Yes. We have a global network of experienced inspectors who can perform sampling at refineries, terminals, vessels, pipelines, and retail sites. We follow strict chain‑of‑custody protocols to ensure sample integrity. Contact us to arrange on‑site services.

Absolutely. We offer expedited services for urgent situations such as aircraft on ground (AOG), vessel delays, or critical quality issues. Please contact us immediately by phone at +1 337 841 8156 to arrange rush handling.

We accept payment by bank transfer (wire transfer) and major credit cards. For established clients, we offer invoicing with net‑30 terms. Payment details will be provided on your invoice.